fc99 Privacy Policy

This Privacy Policy ("Policy") applies to all users ("you", "your") who access or use the fc99 platform, including the website at fc99.lat, any associated mobile interfaces, and all related services provided by fc99 ("we", "us", "our"). fc99 is an internationally licensed online casino and sports betting operator that has been serving Malaysian players since 2016.

By registering for an account, visiting fc99.lat, or otherwise interacting with our services, you acknowledge that you have read and understood this Policy. If you do not agree with any part of it, please discontinue use of our platform and contact us to close your account.

This Policy is intended to give you a clear, honest account of our data practices. We believe transparency builds trust — and trust is at the centre of everything fc99 does. Whether you're placing a bet on the Malaysia Super League from Kuala Lumpur, playing slots in Penang, or checking your fc99 login from Johor Bahru, your data is handled with the same level of care.

fc99 collects personal data through several means — directly from you when you register or interact with the platform, automatically through your device and browsing behaviour, and occasionally from third-party verification partners for identity and fraud checks.

Information you provide directly:

• Full legal name and date of birth
• Email address and mobile phone number
• Residential address (including city and postcode within Malaysia)
• Government-issued identification documents (e.g., MyKad, passport) submitted for KYC verification
• Payment information, including bank account details, e-wallet identifiers (e.g., Touch 'n Go eWallet, Boost), and transaction records
• Username, password (hashed and never stored in plaintext), and account security preferences
• Communication records including live chat transcripts and emails sent to [email protected]

Information we collect automatically:

• IP address, device type, operating system, and browser version
• Pages viewed, links clicked, session duration, and navigation patterns on fc99.lat
• Geolocation data at the country/region level (not precise GPS coordinates)
• Cookies and similar tracking identifiers (see Section 5)

Information from third parties:

• Identity verification and fraud-detection services used to meet our regulatory obligations
• Payment processors facilitating MYR transactions via Maybank2u, CIMB Clicks, FPX, DuitNow, and similar channels

fc99 processes your personal data on legitimate legal bases, including contractual necessity, compliance with legal obligations, and our legitimate interests as a licensed gaming operator. The specific purposes for which we use your data are:

• Account creation and management: To create, maintain, and operate your fc99 account and verify your identity at registration and on subsequent logins.
• Transaction processing: To facilitate MYR deposits and withdrawals, including processing payments through Maybank2u, CIMB Clicks, Touch 'n Go, DuitNow, Boost, GrabPay, FPX, and cryptocurrency channels (BTC, USDT).
• Regulatory compliance: To meet our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations as required under our international gaming licence. This includes verifying age (21+ requirement), identity, and source of funds where applicable.
• Responsible gaming: To monitor account activity for signs of problem gambling, honour self-exclusion requests, and apply deposit/wager limits set by you or flagged by our responsible gaming system.
• Customer support: To respond to your enquiries, resolve disputes, and assist with account-related issues via live chat and email.
• Service improvement and personalisation: To analyse usage patterns, improve our platform features, and personalise your experience — for instance, surfacing relevant sports like badminton or football betting markets popular in Malaysia.
• Security and fraud prevention: To detect, investigate, and prevent suspicious activity, unauthorised account access, and fraudulent transactions.
• Marketing communications: Where you have opted in, to send you relevant promotional information about fc99 offers, cashback bonus updates, and new game launches. You may opt out at any time.

fc99 does not sell, rent, or otherwise trade your personal data to any third party for commercial purposes. However, we do share your information with certain categories of trusted partners and authorities where necessary and lawful:

• Payment service providers: Banks and e-wallet operators (e.g., Maybank, CIMB, Touch 'n Go) receive transaction-relevant data strictly to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML service providers that assist us in verifying your identity and meeting our licence requirements.
• Technology and infrastructure providers: Cloud hosting, cybersecurity, and platform technology partners who process data on our behalf under strict confidentiality agreements.
• Regulatory and law enforcement authorities: We may be required to disclose your data to regulators, law enforcement, or courts if compelled by a valid legal order, warrant, or to prevent serious harm.
• Group companies: Where fc99 operates within a corporate group, data may be shared with affiliated entities solely for internal administrative and compliance purposes.

All third-party partners are contractually bound to use your data only for the specified purpose and to maintain appropriate data security standards consistent with our own obligations.

fc99 uses cookies and similar technologies (such as web beacons and local storage identifiers) to deliver a functional, secure, and personalised experience on fc99.lat. Cookies are small text files placed on your device when you visit our site.

We use the following categories of cookies:

• Strictly necessary cookies: Required for the website to function. These include session cookies that keep you logged in during your fc99 visit and security cookies that protect against cross-site request forgery. You cannot opt out of these.
• Analytical / performance cookies: Help us understand how users navigate fc99.lat — which pages are visited most often, where users encounter errors, and how our platform performs across different devices and browsers. Data collected is aggregated and anonymised.
• Functional cookies: Remember your preferences such as language selection, display settings, and any responsible gaming limits you have configured.
• Marketing / targeting cookies: Used only where you have given explicit consent. These help us understand the effectiveness of promotional campaigns and may support personalised content. They are not used to track your activity on third-party websites.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of fc99.lat — for example, you may need to log in again on each visit.

fc99 takes data security seriously. We implement a layered set of technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or destruction.

Our security measures include, but are not limited to:

• AES-256 encryption for all data stored on our servers, including account credentials and financial records.
• TLS/SSL encryption for all data transmitted between your device and fc99.lat, ensuring your login sessions and payment details are protected in transit.
• Two-factor authentication (2FA) available to all registered users as an additional layer of account security.
• Access controls: Only authorised fc99 personnel with a legitimate operational need are permitted to access personal data. Access is logged, audited, and reviewed regularly.
• Regular penetration testing and vulnerability assessments carried out by independent cybersecurity specialists.
• Incident response procedures: In the event of a data breach that poses a risk to your rights, we will notify affected users and relevant authorities within the timeframes required by applicable regulations.

fc99 retains your personal data only for as long as it is necessary for the purposes outlined in this Policy, or as required by applicable law and our regulatory licence obligations. The general retention principles we follow are:

• Active accounts: Personal data associated with an open fc99 account is retained for the duration of the account's existence.
• Closed accounts: Following account closure, we retain transaction records, KYC documentation, and communications for a minimum of five (5) years to comply with anti-money laundering regulations and gaming licence requirements.
• Marketing data: Where you have opted in to receive promotional communications, we retain your contact preferences until you withdraw consent or request deletion.
• Support records: Live chat transcripts and support emails are retained for up to three (3) years to assist in resolving future disputes and improving service quality.
• Technical logs: Server and access logs are typically retained for ninety (90) days for security monitoring purposes, then purged.

When data is no longer required, we securely delete or anonymise it so that it can no longer be linked to any individual.

As a user of fc99, you have a number of rights in relation to your personal data. We are committed to honouring these rights promptly and without unnecessary barriers:

• Right of access: You may request a copy of the personal data fc99 holds about you. We will provide this within a reasonable timeframe, typically within 14 business days.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it. You can update basic profile information directly through your fc99 account settings.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations (see Section 7).
• Right to restrict processing: In certain circumstances, you may request that we limit how we use your data — for example, while a dispute about accuracy is being resolved.
• Right to data portability: Where technically feasible and legally applicable, you may request your data in a structured, machine-readable format.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time, and we will cease such processing immediately upon receipt of your objection.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.

To exercise any of these rights, please contact our support team via live chat on-site or by email at [email protected]. We may need to verify your identity before processing your request to protect against unauthorised access.

fc99 is strictly an adults-only platform. You must be 21 years of age or older to register for an account, place bets, or use any feature of fc99.lat. This age requirement applies to all users regardless of jurisdiction.

We do not knowingly collect, store, or process personal data from individuals under the age of 21. As part of our KYC verification process, all new accounts are required to submit government-issued identification confirming their date of birth before any deposits or wagering activity is permitted.

If we become aware that personal data has been collected from a person under the age of 21 — whether through a false declaration at registration or any other means — we will immediately suspend the account, reverse any transactions where possible, securely delete the data in question, and report the matter to the appropriate authorities if required by our licence conditions.

Parents and guardians who believe a minor has accessed fc99.lat or created an account should contact us immediately at [email protected] so we can take prompt action.

fc99 reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or regulatory requirements. When material changes are made, we will:

• Update the "Effective Date" at the top of this page.
• Display a prominent notice on fc99.lat informing users of the update.
• Where required, send a notification to your registered email address summarising the key changes.

We encourage you to review this Policy periodically. Your continued use of fc99.lat after any changes have been posted constitutes your acceptance of the revised Policy. If you disagree with any material changes, you should discontinue use of the platform and contact us to discuss your options.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way fc99 handles your personal data, please do not hesitate to reach out to us. Our Data Protection team and Customer Support team are available to assist you.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on fc99.lat
• Response time: All privacy-related emails are responded to within 4 business hours during standard operating hours, and within 24 hours at all other times.
• Languages: English, Bahasa Melayu, and 中文 support available.

We take all privacy complaints seriously and will work with you in good faith to resolve any concern. If you remain dissatisfied after engaging with our team, you may have the right to lodge a complaint with a relevant data protection authority or regulatory body in your jurisdiction.